Frequently asked questions

7 days on Intake, 10 on Reconciliation while the AI agents are trained, and 15 on Filed with the content engine running. The clock starts at the onboarding call, not at purchase, so the sooner the form is in, the sooner you are live.

Intake, at $137 a month, is a fully managed, fast website built around your services, service areas and intake form, with domain and hosting included. Reconciliation, at $297 a month plus AI usage, adds the AI Engine: automated answering, call booking and text-back. Filed, at $747 a month, adds the Content Engine on top of that: more articles, social image posts, reels and a managed Google Business Profile. Every plan carries the same $797 one-time build fee, invoiced only after launch.

Yes. If your firm serves multiple client industries, such as restaurants, ecommerce sellers, medical practices or nonprofits, each can get its own page describing how your services apply to that industry. The first set is scoped during onboarding based on what you tell us; adding more later, or updating one as your client base changes, is handled as a normal revision with no extra tier required.

A revision is any change request you send, and there is no limit on how much goes into one. New page, new service, updated prices, a different photo, a colour change: each is one revision. So is something much larger. "Build two new service pages, here is the copy and the images for both" is one revision, not four. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size.

Raise it in your client portal. You describe the change, attach anything we need, and it lands with the team as a tracked request so you can see where it is. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.

Yes. Adding a client industry page, such as a page for restaurant bookkeeping or ecommerce reconciliation, is one revision, and so is rewriting how you describe your engagement scope on an existing page. Send the copy and any images you want used and we build it within 2 to 5 working days. It counts toward your 5 included revisions the same as any other change.

It answers common visitor questions about your services, books discovery calls onto your calendar, and texts a lead back automatically when they submit your intake form or miss a call. It runs as site chat, an AI receptionist, and SMS, Messenger and Instagram messaging, all trained on your services and service areas. It never gives financial or accounting advice and never quotes a fee on your behalf; anything sensitive or specific gets handed to a person at your firm to answer.

Yes, the AI Engine is part of Reconciliation and Filed, not Intake. On Intake your site still has a working intake form that routes straight to your inbox or CRM, but the automated answering, call booking and text-back only run once the AI Engine is active. Moving up a tier turns it on without a separate purchase.

It hands the conversation to your firm rather than guessing. The AI Engine is built to recognise anything that reads as a request for financial, accounting or tax advice, or anything involving a specific client's numbers, and routes it to a person on your team instead of answering. It sticks to what it is trained on: your services, your service areas, your pricing structure if you provide one, and booking a call.

No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

You keep it. The domain is registered in your name, not ours, so it is yours regardless of whether your plan is active. When you cancel, tell us where to transfer it and we release it to your chosen registrar at no charge. There is no lock-in and no fee to take your domain with you when you go.

You pay the monthly fee for the tier you choose up front: $137, $297 plus AI usage, or $747 a month. The $797 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.